Services You
Can Count On.
Keeping your machines right from the first hour. 350+ units backed for life.
Every fleet, four ways to stay in service.
From a WhatsApp call to a multi-year AMC, every offering is built to remove downtime from your operation.
Spruce Up Genie
One WhatsApp number. One phone line. Live video-call diagnosis and expert troubleshooting answered in under 30 minutes during operating hours.
- Start-up troubleshooting and error-code lookup
- Brush wear assessment and filter replacement walk-throughs
- Escalation to a field engineer within 4 hours when needed
- Hindi · English · Marathi · Tamil · Telugu
Spruce Up Part Shop
Enter your machine model and operating hours, get a service-aware recommendation, build a basket and request a quote. An after-sales rep follows up in 24 hours to confirm dispatch.
- Genuine OEM parts only — no counterfeit risk for audits
- 98% of critical SKUs available from India depot
- Parts available for machines up to 10 years old
- Wear-parts kits (brushes, filters, seals) bundled by model
Spruce Up Train Pro
Certification is the deliverable, not the videos. Operators complete the public training library, schedule a Genie video-call assessment, and walk away with an issued certificate verifiable by number.
- Free public training library, indexed by model
- Issued certificate with verification number
- Certified-operator roster searchable by client
- Optional paid in-person training at our Pune facility
Warranty & Jatayu AMC
A 1-year / 1,500-hour manufacturing defect warranty on engine, fan and components plus the Free Commissioning Care Pack and a transparent three-tier AMC structure for year two onwards.
- 1-year / 1,500-hour manufacturing warranty
- Free Commissioning Care Pack: 3 servicings at 50/100/250 hrs
- Basic, Standard, Comprehensive AMC published matrix
- Mobility warranty on Comprehensive: replacement if MTTR > 24 hrs
Three tiers. Pick by risk appetite.
After year one, pick the level of protection that fits your downtime tolerance and in-house repair capability. Features are public; pricing is consultation-based.
| COMPARE Coverage line items Year 2 onwards · per machine |
TIER 01
Basic
Preventive care
|
MOST POPULAR
TIER 02
Standard
Preventive + wear-and-tear
|
TIER 03
Comprehensive
Total risk mitigation
|
|---|---|---|---|
| Scheduled preventive maintenance visits | 2 / year | 4 / year | 6 / year |
| Inspection reports & health checks | ✓ | ✓ | ✓ |
| Wear-and-tear parts (brushes, filters, seals) | — | ✓ | ✓ |
| Critical parts (engine, fan, components) | Catalogue price | Priority pricing | Included |
| Labour included | PM visits only | PM + W&T | All visits |
| Physical response SLA | 2-7 days | 2-4 days | As fast as 2 hrs |
| Spruce Up Genie virtual support | Included | Included · priority queue | Dedicated technician on call |
| Operator refresher training | — | Annual · virtual | Annual · on-site |
| Mobility warranty (replacement machine if MTTR > 24 hrs) | — | — | ✓ |
| Spruce Up Connect telemetry access | — | Roadmap 2026 | Roadmap 2026 · early access |
| MTTR commitment | Best effort | < 72 hrs nationwide | < 48 hrs tier-1 / < 72 hrs nationwide |
| Best for | Strong in-house technicians | Most municipal fleets | Mission-critical contracts |
|
AMC pricing varies by machine model, geography and operating intensity. Speak to an advisor for a custom quote.
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Five pillars. One fleet.
Lifecycle support.
From the moment your order is confirmed to the day a Spruce Up Connect dashboard tells you a bearing is about to fail, five committed stages.
Deployment & Commissioning
Pre-dispatch inspection, on-site installation, functional testing and an official handover the day it arrives.
Training & Operator Certification
No machine leaves without a trained crew issued certificates and a roster you can audit.
Asset Health & Lifecycle Care
Scheduled AMC visits, health checks and field feedback into engineering across the full life of the asset.
Spare Parts & After-Sales Response
Genie WhatsApp, Part Shop dispatch and on-site field technicians, the engine behind uptime.
Digital Monitoring
IoT predictive analytics, sensors and dashboards that flag issues before they cause downtime.
ROADMAP 2026 · SPRUCE UP CONNECTAcross 60+ municipalities, cantonments and industrial clients.
From the Dehradun Cantonment Board to the TVS Motor plant floor, every deployment is a service relationship, not a shipment.
Need service now or planning ahead?
Talk to Spruce Up Genie.
One WhatsApp message, one phone call. Free, unlimited, answered in under 30 minutes during operating hours.
Message Genie on WhatsAppRegister your machine. Request an AMC.
Get your warranty registered, your install-base on record, and an AMC advisor on your account.