Warranty gives coverage. AMC gives control
A high-performance machine deserves built-in protection. Every Spruce Up machine is backed by a manufacturer’s warranty, to protect the key components and build quality. Your first layer of protection from day one.
Early protection is only the beginning, to keep that performance going, regular care is just as important as day-one protection. Our AMC plans have routine maintenance, priority support, and predictable service costs, that help you reduce breakdowns, extend machine life, and operate with confidence year after year.
Warranty:
We manufacture it. We stand by it.
Every Spruce Up machine leaves the factory with a clear, manufacturer-backed warranty, because long-term support should start on day one.
Our warranty covers
Build defect protection
Covers any fabrication-related manufacturing defects from day one for a year.
OEM parts assurance
OEM components are protected under their respective manufacturer warranties.
Immediate coverage start
Your warranty begins from the date the machine is delivered no delays.
No registration needed
Your coverage is easy
through Spruce Up Genie. No forms or activation required.
like any warranty, a few exclusions apply. listed here so you're never caught off guard.
The warranty doesn’t cover accidental damage or misuse, damage from unauthorized servicing, natural wear and tear or consumables, and delayed or skipped maintenance servicing
Want to see the full breakdown?
Annual maintenance contracts (AMC)
Our warranty gives you protection. our amc plans give you prevention, consistency, and cost control
Our warranty protects you from the unexpected. But to keep your machine running smoothly day after day, preventive care is just as important. That’s where AMC comes in. It covers routine maintenance, wear-and-tear parts, and support when things don’t go as planned. Whether you’re managing a city fleet or a single machine, AMC plans scale to match your workload and expectations.
With an amc, you get:
Scheduled
maintenance
Coverage for wear
parts and consumables
Fewer breakdowns,
better uptime
Emergency call-out
Support
Emergency call-out
Support
Smoother operation
and better resale value
Predictable costs and
no budgeting surprises
Quick benifits
Easy
Choose the plan that fits you
Capable
Serviced by trained experts
Reliable
Preventive care on time
Cost-saving
Predictable, controlled expenses
We offer three AMC tiers:
Service AMC:
Scheduled servicing (engine + machine) and consumables
Includes everything in service amc + basic wear & tear items
Includes everything in standard amc + full consumables + extended wear & tear coverage + emergency support
Plan comparision table
| Feature | Service AMC | Standard AMC | Comprehensive AMC |
|---|---|---|---|
| Scheduled Servicing | ✓ | ✓ | ✓ |
| Basic Wear & Tear Items | – | ✓ | ✓ |
| Extended Wear & Tear / Consumables | – | – | ✓ |
| Emergency Support | – | – | ✓ |
| Frequency (Stratus) | Every 200 hours or 3 months | Same | Same |
| Frequency (Jatayu) | Every 250 hours or 3 months | Same | Same |
FAQs
Support is available Monday to Saturday, 9 AM to 6 PM (excluding 2nd & 4th Saturdays, and all Sundays).
Our team typically replies within 30 minutes during support hours.
No. Most support is instant via WhatsApp. You can also schedule if needed. Just call or message us on <insert number>.
Anyone on your team, operators, supervisors, or technicians, can message or call. It’s self-initiated and easy to use. Just message or call our support number on WhatsApp.
Yes, currently available in English, Hindi, and Marathi. More languages coming soon.
Spruce Up Genie supports a wide range of queries, including operational questions, technical issues, spare parts, breakdown reporting, and service ticket creation.
Some issues can be resolved immediately, while others may need service booking or parts follow-up. Our technician will guide you either way.
Yes. After delivery, a dedicated Spruce Up representative creates a WhatsApp group with your crew, shares our standard pre-/post-shift templates (fuel, hours, work done, etc.), and coaches the team until the reports flow on their own. An optional VTMS device can be added for automated data capture.
