Spruce Up Genie gives you a faster way to get answers and peace of mind.

When something doesn’t feel right, there’s no need to wait for a site visit or get stuck in a support loop. With instant access to expert technicians over WhatsApp, you can raise issues, show problems on video, and get guidance in minutes. Whether it’s a technical hiccup, an operational question, or the start of a breakdown, Spruce Up Genie puts the right advice within reach, so small doubts never turn into big delays.

One message away from expert help

When something doesn’t feel right, there’s no need to wait for a site visit or get stuck in a support loop. With instant access to expert technicians over WhatsApp, you can raise issues, show problems on video, and get guidance in minutes. Whether it’s a technical hiccup, an operational question, or the start of a breakdown, Spruce Up Genie puts the right advice within reach, so small doubts never turn into big delays.

Quick benefits

Support that starts the moment you need it.
No apps, no ticketing systems, no complicated steps, just message or call on WhatsApp to get help. Whether you’re mid-shift or mid-route, getting guidance is as easy as sending a message.

Know what’s wrong, faster. Problem solving doesn’t always mean full resolution, but it does mean clarity. Whether it’s diagnosed on-call or resolved immediately, you’ll know what to do next without delay or guesswork.
Support from those who built your machine. With Spruce Up Genie, you’re not left explaining your problem to someone unfamiliar. You’re guided by the people who understand your machine best — no second-guessing, no generic fixes, just real answers

Minimize downtime, avoid unnecessary visits, and skip the service loop.

By solving more issues remotely, Spruce Up Genie helps you reduce travel costs, wait time, and job disruption, keeping your operations running and your overhead in check.

What can spruce up genie help you with?

Get quick
answere

To operate or usage related question

Troubleshoot issues

with live video guidance for faster clarity

Assess problems remotely

to avoid unnecessary on-site visits

Report damages or breakdowns

as they happen

Check spare part availability

before placing a
request

Onboard new operators

with basic remote training support

Daily checklists and shift reports

on WhatsApp, until your team takes over

Raise service tickets

and start support requests instantly

Here's how it works

From operator queries to technical concerns or breakdowns, and more. When something feels off, reach out.
Message or call the Spruce Up Genie support number. No login, no app, just tap and go.
Our team responds within 30 minutes during support hours.*
Share what’s happening. Our technician will guide you step-by-step with clear, expert input.

Get quick fixes for most issues on the call or clear direction on booking service, ordering parts, or dispatching support.

Ready to talk to a technician?

Message us on WhatsApp or schedule a support session now.

Message now
Schedule a call

FAQs

1. Is Spruce Up Genie available 24/7 ?

Support is available Monday to Saturday, 9 AM to 6 PM (excluding 2nd & 4th Saturdays, and all Sundays).

2. How fast is the response?

Our team typically replies within 30 minutes during support hours.

3. Do I need to book an appointment?

No. Most support is instant via WhatsApp. You can also schedule if needed. Just call or message us on <insert number>.

4. Who can use Spruce Up Genie, and how do I access it?

Anyone on your team, operators, supervisors, or technicians, can message or call. It’s self-initiated and easy to use. Just message or call our support number on WhatsApp.

5. Do you support regional languages for service?

Yes, currently available in English, Hindi, and Marathi. More languages coming soon.

6. What kind of help can I get?

Spruce Up Genie supports a wide range of queries, including operational questions, technical issues, spare parts, breakdown reporting, and service ticket creation.

7. Can issues be resolved on the call itself?

Some issues can be resolved immediately, while others may need service booking or parts follow-up. Our technician will guide you either way.

8. Can Spruce Up Genie help us set up daily checklists and shift reports?

Yes. After delivery, a dedicated Spruce Up representative creates a WhatsApp group with your crew, shares our standard pre-/post-shift templates (fuel, hours, work done, etc.), and coaches the team until the reports flow on their own. An optional VTMS device can be added for automated data capture.