Introduction: Why virtual after-sales even exists

When a machine stops working, the biggest problem isn’t the breakdown itself.
It’s the waiting, guessing, and uncertainty.

• Is this a small issue or a serious failure?

• Should the machine be stopped immediately?

• Will service take hours, days, or longer?

• Will the technician even bring the right spare?

Spruce Up Genie exists to remove this uncertainty before downtime escalates.

It is not a shortcut.
It is not a call-center.
And it is not a replacement for on-site service.

It is a remote diagnosis and decision layer that makes after-sales faster, smarter, and more predictable.

What exactly is Spruce Up Genie?

Spruce Up Genie is a virtual after-sales support service available for all Spruce Up machines, including the Jatayu Super.

It provides:

• Remote troubleshooting

• Live inspection over video call

• Early diagnosis of faults

• Clear next-step planning

The goal is simple:

Understand what has gone wrong, how serious it is, and what needs to be done next — as early as possible.

What Spruce Up Genie is NOT (important to clarify upfront)

This is where trust is built.

• ❌ It does not mean service won’t come on-site

• ❌ It does not replace physical inspection or repair

• ❌ It does not push responsibility onto the operator

If a machine needs on-site service, service will come.
Spruce Up Genie only ensures that when service comes, it comes prepared.

How Spruce Up Genie works (step-by-step)

1. A problem occurs
   • Operator, driver, or supervisor notices abnormal behaviour, warning signs, or a breakdown.

2. Support request is raised
   • Any authorised client representative can request Genie support.

3. Expert is assigned
   • A trained Spruce Up expert coordinates a video-based inspection.

4. Live diagnosis over video call
   • The expert visually inspects the machine with guidance:
     • What to show

     • What to operate

     • What sounds, pressures, movements to check

5. Decision is made
   • Minor issue → guided resolution on-site

   • Major issue → root cause identified in advance

6. On-site service (if required)
   • Technician arrives with the right spares and tools, reducing repeat visits and downtime.

Why Spruce Up Genie helps in real operating conditions

Faster clarity during breakdowns

Most downtime is lost not in repair, but in figuring out what went wrong.

Virtual diagnosis compresses this discovery time.

Avoids unnecessary machine stoppage

Not every issue needs a complete shutdown or escalation.

Spruce Up Genie helps decide:

• Can the machine safely continue?

• Should it be stopped immediately?

• Is the issue operational or mechanical?

Reduces repeat service visits

Because the issue is understood in advance, technicians don’t arrive unprepared.

This saves:

• Time

• Cost

• Operational disruption

Encourages early reporting

Operators often delay reporting early signs because they are unsure or afraid of being blamed.

Spruce Up Genie makes early reporting easier and safer — before small issues become large breakdowns.

They ask, you answer: Common questions about Spruce Up Genie

“Is calling Spruce Up Genie chargeable?”

No.
Calling Spruce Up Genie is free, and there is no limit on the number of calls.

“If everything is virtual, will service still come physically?”

Yes. Always, when required.

Spruce Up Genie does not avoid physical service.
It ensures physical service is faster and better prepared.

“What if the issue cannot be solved over video?”

That is expected for major breakdowns.

Virtual diagnosis still helps by identifying the likely cause in advance, so the technician arrives with the right spares and tools.

“Can operators really explain problems properly on video?”

They don’t have to.

The expert guides the inspection step by step and observes the machine directly. No technical language is expected from the operator.

“What kind of issues can be resolved virtually?”

Examples include:

• Blockages

• Sensor-related confusion

• Operational errors

• Loose connections

• Basic adjustments

Many such issues can be resolved immediately without waiting for on-site service.

“Is this just a call center reading scripts?”

No.

Spruce Up Genie connects you with machine experts, not generic support agents. The guidance is based on real machine behaviour, not scripted responses.

In summary

Spruce Up Genie does not try to fix everything virtually.

It ensures that every issue — small or large — is handled with clarity, speed, and preparation, reducing downtime and frustration for Jatayu Super owners.

It is not about replacing service.
It is about making service work better.